Data Deletion Instructions

1. Scope

These instructions apply to anyone whose personal data is stored or processed by Taavy, whether as a registered platform user or as a contact who interacted with a business through connected channels (Messenger, Instagram, Threads, etc.).

Taavy is a software provider for businesses. End-customer conversation and contact data is stored in the workspace of the business you interacted with; we process it solely to provide the service contracted by that business.

2. If you are a registered Taavy user

You can delete your account and workspace data directly from the platform. The process requires email confirmation and is irreversible.

1. Sign in to your Taavy account.
2. Go to Settings (gear icon in the sidebar menu).
3. Scroll to the «Delete account» section.
4. Click «Delete my account» and review the confirmation notice.
5. Enter the verification code sent to your email and confirm deletion.

3. If you interacted via Messenger, Instagram, or other Meta integrations

If you messaged a business through Messenger, Instagram Direct, Threads, or another channel connected to Taavy and want us to delete data associated with that interaction, send a request by email.

Email info@almauralabs.com with the subject line «Data deletion request — Meta».

• Your full name.
• The email address or phone number you used in the conversation, if known.
• The Facebook page, Instagram profile, or Messenger account you interacted with (name or URL).
• Your Facebook or Instagram user ID (PSID/IGSID), if available.
• Approximate date of the interaction and a brief description of your request.

4. What data we delete

After a valid request or account deletion, we delete or anonymize, as applicable:

• Account data: name, email, password (hash), preferences, and workspace configuration.
• Lead and contact data: conversation history, messages, notes, and associated metadata.
• Integration tokens and connection credentials for Meta or other providers.
• Technical data linked to your account: session logs and activity identifiers.

5. Timeframes and confirmation

We will process your request within a reasonable timeframe, typically within 30 days of receipt, in accordance with applicable data protection law.

We will send an email confirmation when deletion is complete. Some data may be retained in limited form where legal obligations, pending disputes, or backup copies that are purged on scheduled cycles apply.

6. Contact

For any data deletion inquiries: info@almauralabs.com.

Data controller: AlmauraLabs® LLC.