Terms of Service

1. Nature of the service

AlmauraLabs LLC provides a software-as-a-service (SaaS) platform to manage leads, CRM, automations, messaging, and third-party integrations.

We are not a marketing agency, we do not manage WhatsApp or social accounts on behalf of clients, and we do not guarantee commercial results, response rates, conversions, or revenue.

You are solely responsible for your sales strategy, messages sent, contact volume, and regulatory compliance applicable to your business.

2. Eligibility and account

You must be of legal age and have the capacity to enter into contracts. Information you provide must be accurate and kept up to date.

You are responsible for safeguarding your credentials and for all activity under your account or workspace.

3. Permitted use

You agree to use Taavy only for lawful purposes and in accordance with these Terms and the policies of any providers you connect.

• Do not send spam, unsolicited bulk messages, or misleading content.
• Do not impersonate others or misrepresent message origin.
• Do not infringe third-party rights, including privacy and intellectual property.
• Do not use the platform for fraudulent, illegal activities, or activities that violate WhatsApp, Meta, or other integrator policies.
• Do not attempt to bypass technical, security, or usage limits imposed by Taavy or third parties.

4. Integrations and third-party platforms

Taavy may connect to WhatsApp, Meta, email, and other external services. Those services have their own terms and policies, independent of us.

AlmauraLabs LLC does not control blocking, suspension, limitation, or termination decisions affecting profiles, accounts, phone numbers, WhatsApp Business API instances, Meta Business accounts, or any asset connected by the user.

Any restriction imposed by WhatsApp, Meta, or another provider is outside our control. We are not liable for such measures or resulting losses.

5. Limitation of liability

To the maximum extent permitted by applicable law, Taavy is provided "as is" and "as available".

AlmauraLabs LLC shall not be liable for indirect damages, lost profits, data loss, account blocks, third-party penalties, reputational harm, or consequences arising from misuse of the service by you or your team.

Our total cumulative liability, if any, shall be limited to fees paid by you to Taavy in the twelve (12) months preceding the event giving rise to the claim.

6. Plans, billing, and Merchant of Record

Pricing, trial periods, and usage limits are described on the platform or in specific commercial agreements.

Lemon Squeezy (Lemon Squeezy, LLC) acts as the Merchant of Record ("MoR") for payment processing, billing, applicable tax collection, receipt issuance, and refunds or chargebacks related to Taavy subscriptions. Your purchase and payment relationship may also be governed by Lemon Squeezy's terms and privacy policy at https://www.lemonsqueezy.com/legal.

AlmauraLabs LLC provides the software and SaaS service; we are not the merchant of record and do not directly process card payments. Payment data (such as card numbers) is collected and processed by Lemon Squeezy or its payment providers, not by AlmauraLabs LLC.

We do not guarantee continuous availability of any specific plan, payment method, or price. We may change plans, limits, or pricing with reasonable notice as permitted by applicable law and MoR policies.

You may cancel your subscription through account options or the billing portal managed by the MoR. Cancellation does not waive payment obligations already accrued or pending authorized charges.

For billing, refund, or tax inquiries about your purchase, contact Lemon Squeezy first through the receipt or subscription management link you receive at checkout. For product support, use https://erp.almauralabs.com/soporte/almauralabs or email info@almauralabs.com.

AlmauraLabs LLC is not liable for billing errors, payment processing failures, tax withholdings, bank disputes, or refund decisions made by Lemon Squeezy, except to the extent mandatory law does not allow limiting such liability.

7. Intellectual property

AlmauraLabs LLC and its licensors retain all rights to Taavy, its brand, software, design, and documentation.

You retain ownership of your data and content. You grant us a limited license to process it solely to provide the service.

8. Suspension and termination

We may suspend or terminate access if we detect serious violations, security risks, abusive use, or legal requirements.

After termination, we may retain or delete data in accordance with our Privacy Policy and legal obligations.

9. Changes

We may update these Terms. The current version will be posted on this page with the update date.

Continued use after a material change constitutes acceptance of the revised Terms.

10. Dispute resolution and binding arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. You and AlmauraLabs LLC agree to resolve certain disputes through binding individual arbitration instead of in court before a judge or jury, except as stated below.

Before starting arbitration or litigation, the parties will try to resolve the dispute informally for thirty (30) days after one party sends written notice to the other at info@almauralabs.com (with a copy to 7971 Riviera Blvd Suite 204, Miramar, FL 33023, United States), describing the claim, relevant facts, and relief sought.

Except as stated below, any dispute, controversy, or claim arising out of or relating to these Terms, use of Taavy, purchase or subscription of the service (including charges processed by the MoR on the Company's behalf), or the business relationship between you and the Company will be resolved by binding individual arbitration, not in court, under the Commercial Arbitration Rules of the American Arbitration Association (AAA) or, if applicable, the JAMS Comprehensive Arbitration Rules, as selected by the Company.

Arbitration will be conducted in English. Unless otherwise agreed, the seat will be the State of Delaware, United States, or virtually if the administrator's rules allow. A single arbitrator will decide the dispute. The arbitrator may award the same individual remedies a court could award, including declaratory or injunctive relief, except those prohibited by this clause.

Filing, administration, and arbitrator fees will be governed by the applicable administrator rules. Each party will initially bear its own attorneys' fees and costs unless the arbitrator orders otherwise under applicable law.

You and the Company agree to resolve disputes only on an individual basis. Neither you nor the Company may initiate or participate in a class action, class arbitration, private attorney general action, or any representative or consolidated proceeding. The arbitrator may not consolidate claims from multiple persons or preside over any representative proceeding.

You may opt out of this arbitration agreement by sending written notice to info@almauralabs.com within thirty (30) days of the date you first accepted these Terms, including your full name, account email, and a clear statement that you reject mandatory arbitration. If you opt out, disputes will be resolved under Section 11.

Nothing in this section prevents either party from bringing a qualifying claim in small claims court that remains in that court, or from seeking injunctive or equitable relief in a competent court to protect intellectual property rights or prevent unauthorized use of the service while arbitration is pending.

Disputes relating exclusively to payment processing, refunds, or transaction taxes may also be subject to Lemon Squeezy's terms and procedures as Merchant of Record.

If any part of this clause is found unenforceable, the remainder will stay in effect. If the class-action waiver is found unenforceable for a particular claim, that claim must be litigated exclusively in court under Section 11, not in class arbitration.

11. Governing law and contact

These Terms are governed by the laws of the State of Delaware, United States, except mandatory consumer protection rules in your jurisdiction that cannot be waived.

Except as provided in the arbitration section, the parties consent to the personal jurisdiction and exclusive venue of state or federal courts located in the State of Delaware for any dispute not subject to arbitration.

Legal operator: AlmauraLabs LLC, 7971 Riviera Blvd Suite 204, Miramar, FL 33023, United States.

Customer support: https://erp.almauralabs.com/soporte/almauralabs. Legal or service inquiries: info@almauralabs.com, identifying yourself as a Taavy user.