Terms of Service

1. Nature of the service

AlmauraLabs® LLC provides a software-as-a-service (SaaS) platform to manage leads, CRM, automations, messaging, and third-party integrations.

We are not a marketing agency, we do not manage WhatsApp or social accounts on behalf of clients, and we do not guarantee commercial results, response rates, conversions, or revenue.

You are solely responsible for your sales strategy, messages sent, contact volume, and regulatory compliance applicable to your business.

2. Eligibility and account

You must be of legal age and have the capacity to enter into contracts. Information you provide must be accurate and kept up to date.

You are responsible for safeguarding your credentials and for all activity under your account or workspace.

3. Permitted use

You agree to use Taavy only for lawful purposes and in accordance with these Terms and the policies of any providers you connect.

• Do not send spam, unsolicited bulk messages, or misleading content.
• Do not impersonate others or misrepresent message origin.
• Do not infringe third-party rights, including privacy and intellectual property.
• Do not use the platform for fraudulent, illegal activities, or activities that violate WhatsApp, Meta, or other integrator policies.
• Do not attempt to bypass technical, security, or usage limits imposed by Taavy or third parties.

4. Integrations and third-party platforms

Taavy may connect to WhatsApp, Meta, email, and other external services. Those services have their own terms and policies, independent of us.

AlmauraLabs® LLC does not control blocking, suspension, limitation, or termination decisions affecting profiles, accounts, phone numbers, WhatsApp Business API instances, Meta Business accounts, or any asset connected by the user.

Any restriction imposed by WhatsApp, Meta, or another provider is outside our control. We are not liable for such measures or resulting losses.

5. Limitation of liability

To the maximum extent permitted by applicable law, Taavy is provided "as is" and "as available".

AlmauraLabs® LLC shall not be liable for indirect damages, lost profits, data loss, account blocks, third-party penalties, reputational harm, or consequences arising from misuse of the service by you or your team.

Our total cumulative liability, if any, shall be limited to fees paid by you to Taavy in the twelve (12) months preceding the event giving rise to the claim.

6. Plans, billing, and cancellation

Pricing, trial periods, and usage limits are described on the platform or in specific commercial agreements.

You may cancel your subscription through account options. Cancellation does not waive payment obligations already accrued.

7. Intellectual property

AlmauraLabs® LLC and its licensors retain all rights to Taavy, its brand, software, design, and documentation.

You retain ownership of your data and content. You grant us a limited license to process it solely to provide the service.

8. Suspension and termination

We may suspend or terminate access if we detect serious violations, security risks, abusive use, or legal requirements.

After termination, we may retain or delete data in accordance with our Privacy Policy and legal obligations.

9. Changes

We may update these Terms. The current version will be posted on this page with the update date.

Continued use after a material change constitutes acceptance of the revised Terms.

10. Dispute resolution and binding arbitration

Before starting arbitration or litigation, the parties will try to resolve the dispute informally for thirty (30) days after one party sends written notice to the other at info@almauralabs.com, describing the claim and relief sought.

Except as stated below, any dispute, controversy, or claim arising out of or relating to these Terms or use of Taavy will be resolved by binding individual arbitration, not in court, under the Commercial Arbitration Rules of the American Arbitration Association (AAA) or, if applicable, the JAMS Comprehensive Arbitration Rules, as selected by the Company.

Arbitration will be conducted in English. Unless otherwise agreed, the seat will be the State of Delaware, United States, or virtually if the administrator's rules allow. The arbitrator may award the same remedies a court could award, except those prohibited by this clause.

You and the Company agree to resolve disputes only on an individual basis. Neither you nor the Company may initiate or participate in a class action, class arbitration, private attorney general action, or any representative proceeding. The arbitrator may not consolidate claims from multiple persons or preside over any representative proceeding.

You may opt out of this arbitration agreement by sending written notice to info@almauralabs.com within thirty (30) days of the date you first accepted these Terms, including your full name, account email, and a clear statement that you reject mandatory arbitration. If you opt out, disputes will be resolved under Section 11.

Nothing in this section prevents either party from bringing a qualifying claim in small claims court, or from seeking injunctive or equitable relief in a competent court to protect intellectual property rights or prevent unauthorized use of the service.

If any part of this clause is found unenforceable, the remainder will stay in effect. If the class-action waiver is found unenforceable for a particular claim, that claim must be litigated exclusively in court under Section 11, not in class arbitration.

11. Governing law and contact

These Terms are governed by the laws of the State of Delaware, United States, except mandatory consumer protection rules in your jurisdiction that cannot be waived.

Except as provided in the arbitration section, the parties consent to the personal jurisdiction and exclusive venue of state or federal courts located in the State of Delaware for any dispute not subject to arbitration.

For legal or service inquiries, contact info@almauralabs.com and identify yourself as a Taavy user.